Order confirmation
Please review the product, size, variant, quantity, customization details, event leg, delivery method, and total shown in your order breakdown before paying. Payment confirms that you have reviewed and approved these details.
CUSTOMER INFORMATION
STORE POLICIES
Cancellations
Orders may be changed or cancelled before payment, subject to confirmation by Sonic Sports. Once payment has been made, an order cannot be cancelled because of a change of mind.
Size exchanges
A size exchange is available only on the day of the applicable event, for the same product, and when the requested replacement size is in stock. The item must be unworn, unwashed, unaltered, unstained, and undamaged, except for being briefly tried on for fitting. Tags, labels, packaging, and accessories must remain complete, and proof of purchase is required. Exchanges are not convertible to cash.
Customized and made-to-order shirts
Please confirm all sizes, quantities, names, designs, spelling, colors, logos, and other customization details before paying. Once production has started or the shirt has been made, cancellation, exchange, or refund due to customer error or change of mind is not available. If the finished item does not match the confirmed order, contact Sonic Sports so the issue can be assessed and corrected.
Incorrect or defective items
Inspect your order upon receipt. Contact Sonic Sports promptly if the product, size, customization, or quantity differs from the confirmed order; an item is missing; or the item has a manufacturing defect. Sonic Sports may repair, correct, replace, or refund an affected item as appropriate and in accordance with applicable consumer laws. Damage caused by misuse, mishandling, washing, alteration, or ordinary wear and tear is not covered.
Refunds
Refunds are not provided for a change of mind or for a customer-selected error in size, product, quantity, event leg, or customization details. A refund may be considered when an issue attributable to Sonic Sports cannot be corrected or replaced. Approved refunds will be processed through an agreed payment method within a reasonable period.
For assistance, provide your customer name, transaction number, product and size, a description of the concern, clear photographs when applicable, and proof of purchase.